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Online Pre-Order FAQs

What does my Pre-Order get me?
A $50 Pre-Order gets you in line to be among the first to order a new Buell Motorcycle. This is a refundable pre-order. It is not an actual order and does not guarantee delivery.

What information is required to pre-order a Buell?
To pre-order your Buell, visit, click “Pre-Order Yours Today,” and complete the online checkout process. You will be required to enter your name, shipping address, email address, phone number, and make your $50 pre-order payment.

What is Buell Direct?

The essence of Buell Direct is local delivery and service from your identified Approved Service Center. Buell will provide your Approved Service Center with unique training, overnight parts delivery, and responsive communication with our factory tech team after you drop off your vehicle for any service.

Is the $50 Pre-Order payment refundable?
Yes, the $50 Pre-Order is refundable.


Can I make changes to my pre-order?
You will be able to make changes to your pre-order, complete your vehicle selection and configuration at the time you confirm your order during step 2 in the order process.


Can customers choose their Approved Service Center for their pre-order?
When you are contacted by the Buell Sales Team to confirm your order, you will be asked to identify three (3) potential service centers you would prefer to be your local
Approved Service Center. Our Buell Sales Team will work with your three selections to finalize your ideal Approved Service Center, then contact you with the optimal Approved Service Center selected for your area.


Give me an example of how my local Approved Service Center options will work.
Let us provide a real-world example. If you live in Birmingham, Alabama we will identify a local
Approved Service Center in or very near Birmingham. However, if you live in Browning, Montana you might need to travel a little further to Great Falls Montana or Kalispell Montana for your local Certified Service Center.


What is Buell Direct Service?
The essence of Buell Direct Service is local delivery and Service from your identified
Approved Service Center. Buell will provide your Approved Service Center with unique training, overnight parts delivery, and responsive communication with our factory tech team after you drop off your vehicle for any service.


Will you share my pre-order information with my Certified Service Center?
Your pre-order information will be shared with the Certified Service Center you select at the time of your order confirmation.


Can I cancel my pre-order?
Yes. You can cancel your pre-order at any time prior to confirming your order and model configuration. Once you progress from pre-order to your confirmed order, cancellation requests will be at the company’s discretion. Pre-order does not guarantee vehicle delivery nor priority for ordering a vehicle. See Pre-Order Terms and Conditions for important details.


When can I place my order for my Buell Motorcycle?
Ordering for the Buell Motorcycle will begin late 2023. Our Buell Sales Team will contact you to confirm your order which will include confirming your exact model configuration, finalize pricing, and confirm your local
Approved Service Center location. The timing to confirm your order and final pricing will vary due to current global supply chain fluctuations. You will only be contacted to confirm your order when your pre-order production slot is near.


What is an online order?
By entering into and completing the Pre-Order process along with submitting your pre-order payment, you are not purchasing a vehicle, but pre-ordering a production slot. Completing the pre-order process does not guarantee you vehicle delivery nor does it guarantee a set-price for the vehicle.

What happens to the Pre-Order Payment once I order?
The $50 pre-order payment is refundable and will be credited as part of the vehicle purchase process.


When will I take delivery of my Buell Motorcycle?
Deliveries are estimated to start in 2025. Delivery times may vary based on configuration selected, residency and demand. Once your pre-order slot is near to production you will receive further notification from our Buell Sales Team.

How many pre-orders can I make, and can I transfer my pre-order?
You can make up to two (2) pre-orders per account. Your pre-order number is assigned to you and cannot be transferred.

What price will I pay for my new Buell?
The pricing for your vehicle will be finalized when you confirm your order. Price does not include destination and delivery charges, excludes taxes, title and registration fees. Destination charges are associated with getting the vehicle from the manufacturer to the
Approved Service Center. Your pre-order does not guarantee you a specific price.

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